Adding and submitting a Ticket for an Account

Adding and submitting a Ticket for an Account


To add a ticket for an account
  1. In Zoho Desk, navigate to the Customers module.  
  2. Click Accounts on the bottom of the left menu.
  3. Search for the customer account. 
  4. On the Search Results page, open the account to view its details.
Now that you've opened the account, follow the below steps to submit a ticket:
To submit a ticket
  1. Click the Tickets tab at the top of the page.
  2. Click Add Ticket  in the upper right corner.  
  3. On the Add Tickets page, enter the name and email of the contact and update the values for the other fields, if needed.
    Adding and submitting a Ticket for an Account
  4. Click Submit.